Privacy Policy

Last Updated: 24 June 2025

At Elo Skips & Waste Management (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.eloskips.co.uk) or use our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information:

  • Name

  • Contact details (email, phone number, address)

  • Payment information (if booking a skip online)

  • Delivery and collection address

b) Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device type

  • Browsing behaviour (via cookies – see section 6)

2. How We Use Your Information

We use your information to:

  • Process and manage skip hire bookings

  • Respond to enquiries or service requests

  • Improve website performance and user experience

  • Send service updates or confirmations

  • Maintain legal and financial records

We do not sell or rent your personal data to any third parties.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent – where required (e.g. marketing opt-ins)

  • Contractual necessity – to provide the services you request

  • Legal obligations – to comply with applicable laws

  • Legitimate interests – to run and grow our business

4. Data Sharing

We may share your data with:

  • Payment processors (secure and compliant platforms only)

  • Delivery drivers/contractors solely for operational purposes

  • IT service providers who help maintain our website or systems

  • Legal/regulatory bodies when required by law

5. Data Retention

We only keep your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Cookies

Our website uses cookies to enhance user experience and track anonymised usage data.

You can disable cookies in your browser settings, but this may impact website functionality.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct any inaccurate or incomplete data

  • Request deletion of your data (subject to legal limits)

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, please contact us at:
📧 info@eloskips.co.uk

8. Data Security

We implement appropriate security measures to protect your personal data, including encryption, access controls, and secure data storage.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last Updated” date at the top reflects the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 info@eloskips.co.uk